Top Management

position Country Head expand


Fast-growing BPO currently with 500 full-time employees


As the head officer of the entire center, the roles, responsibilities, and expectations are as follows.


  • Internalize, align and lead company core values and culture to the team


  • Observe and enhance quality-driven operation standards while contributing information and analysis to organizational strategic plans and reviews


  • Determine teaching center operational strategies by conducting operational data analyses, performance reviews, and capacity and utilization planning


  • Optimize and enhance teaching center operations by monitoring performance of customer-facing agents by identifying and resolving problems; preparing and completing action plans; completing operation analyses; managing process improvement and quality assurance programs


  • Lead center-wide objectives by assigning, coaching, counseling, and disciplining officers and team leaders; administering scheduling systems; communicating job expectations; enforcing policies and procedures.
    • Act as the first level of escalation and resolve all people issues within the team through proactive feedback, 1:1 coaching sessions & team meetings/collaboration.


  • Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
    • Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence, student(customer) satisfaction score, complaint, etc.
    • Analyze current trends and develop solutions addressing identified performance and process issues.
    • Responsible for daily, weekly, monthly, quarterly reporting to HQ.


  • Lead change management by accepting ownership for accomplishing new and different initiatives and policies; exploring opportunities to add value to job accomplishments.


  • Ensure contingency plans are in place for all services in case of emergency, including business/operation recovery plans.
    • Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; evaluating and implementing upgrades.
    • Handle HQ escalations, requests and provide timely problem-solving resolutions.



  • 10+ years of operation management experience at a 200+ call center or BPO center
  • Strong leadership(people management) and teamwork skills
  • Strong communication skills in English (Must be fluent in both verbal and written English)
  • Strong collecting and analytical skills of data and planning (policy and operational process) skills for process improvement, as well as project management skills
  • Strong problem solving skills


ACTIVE DATES November 08 - March 30, 2017
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position We are Doing More Executive Search in the Philippines! expand


Across all industries


Not all of our job requirements are posted online due to the confidential nature of the executive recruitment. If you don't find your match based on the listed vacancies, you may still submit your CV to us and rest assured that it will be considered for more possible employment opportunities in the Philippines.

You may reach us in 3 ways!

·         Directly send your resume via email -->

·         You may also click the "Apply Now!" button or visit the link -->

·         Get in touch with our Executive Team -->


Managerial/Top/Higher Levels

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position Chief Operations Officer expand


major player in the Philippine mining industry through a vertically integrated mining operation with its smelting operations and a diversified mineral resource base through the acquisition of additional mining tenements with potential for other mineral deposits aside from nickel.


We are looking for an experienced Chief Operating Officer or COO to oversee the company’s ongoing operations and procedures. The COO is a key member of the senior management team, reporting only to the Chief Executive Officer. You’ll have to maintain control of the daily operations of the different worksites, so we expect you to be an experienced and efficient leader. People skills, knowledge of the technical aspects of mining, as well as exemplary worth ethics are all greatly needed in this role.



  • Liaison of site managers to the CEO
  • Oversee and manage the operations in the different worksites
  • Establish policies that promote company culture and vision
  • Must be able to handle and maintain the daily financial operations of the company
  • Must be available for the CEO as needed
  • Set comprehensive goals for the company’s performance and growth
  • Monitoring and weekly reporting of the company’s operations to the CEO
  • Must write and submit reports to the CEO in all matters of importance
  • Must write and submit reports to the CEO in all matters of importance
  • Attend meetings with the partners and clients of the company
  • Must lead employees to encourage maximum performance and dedication



Skills and Competencies

  • Must have strong project management
  • Must be strategic and detail oriented
  • Must be able to talk to site managers about the technical aspects of mining, as well as have an appreciation of the business
  • At least competent in conversational Chinese (Mandarin or Fook Yuen)
  • Down-to-earth and patient disposition
  • Must be capable of mobility


  • Must be an engineering graduate, preferably civil engineer
  • Willing to travel to Aurora Philippines
  • Willing to be based in Makati


ACTIVE DATES January 24 - March 30, 2017
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position Director of Manufacturing Operations expand


Global and diversified consumer product company with batteries, electric appliances, global pet supplies, home and garden supplies, hardware products and household equipment.


The Director of Manufacturing Operations primary responsibilities include leading the operation and maintenance staff, the daily management and coordination of plant operations including production, logistics and maintenance while ensuring compliance with all labor, safety, environmental and corporate policies and regulations.
This is a hands-on position that is responsible for maximizing daily production. This position plays an integral part in plant operations, special projects, and has responsibility developing and maintaining a motivated staff and for developing and achieving budgetary and production targets.
Develops and implements short and long term sales objectives to include a yearly sales strategy and delivery.


·         Plan, organize, direct and run optimum day-to-day operations to exceed our customers' expectations 

·          Increase production, assets capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards

·          Be responsible for production output, product quality and on-time shipping

·          Allocate resources effectively and fully utilize assets to produce optimal results

·          Implement strategies in alignment with strategic initiatives and provide a clear sense of direction and focus

·          Monitor operations and trigger corrective actions

·          Share a trusting relationship with workgroup and recruit, manage and develop plant staff

·          Collect and analyze data to find places of waste or overtime

·         Commit to plant safety procedures

·         Develop systems and processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets

·         Address employees' issues or grievances Influence and learn from below

·         Stay up to date with latest production management best practices and concepts

·         To ensure targets and objectives within each area of the business are met it is important to ensure good people management practices in line with the Company’s strategic HR policies

·         Provide a customer focused approach throughout the Company; building and maintaining the contacts necessary for the future development of the business, proactively promoting the Company

·         Effectively manage labor requirements/manpower planning, production planning, stock management , instrumentation calibration, plant modifications and develop innovative systems and processes utilizing all available technology

·         Ensure that the key roles are staffed with people who can effectively undertake their roles in the business and that the roles are clearly defined and understood and all personnel are motivated and developed to achieve the business’s objectives. The Plant Manager will have responsibility for developing a clear performance objectives for each employee

·         Achieve the overall organizational and financial objectives by assuming responsibility for setting, and controlling budgets, targets and objectives (KPIs), providing regular reports on progress to the VP Operations , highlighting variances from these

Work Environment

·         Working conditions are normal for office and manufacturing environments and includes three separate facilities. Walking or driving between facilities is sometimes required, often in extreme temperatures

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job


Skills and Competencies

  • Ability to effectively manage their time and that of others. Manager will face production deadlines, shipping dates and more and must prioritize accordingly 
  • The ability to effectively manage all employees under the manager’s control and to effectively liaise with other managers within the business in order to meet Company business objectives
  • The ability to manage all functions within the plant , whilst remaining focused on “the bottom line” and the overall business objectives and strategy
  •  Ensuring effective relationships, both internally and externally, are built and maintained in order to meet the short and long-term objectives of the companies


·         Interpersonal Skills: Plant managers must be able to speak with employees, other department managers and senior management

·         Minimum five years previous progressive experience in management of operations

·         Recent management experience, preferably in a mechanical/industrial engineering or manufacturing environment with experience of reporting to board level Bachelor’s degree in mechanical engineering/industrial engineering and have taken further studies related to business and management Leadership, a natural ability to lead people and lead by example, the manager will be required to quickly command respect and loyalty even when making difficult decisions Strong interpersonal skills, the manager must be able to speak with employees, other department managers and senior management

·         Readiness to evaluate alternatives and make decisions even when all information required is not available

·         Understanding of the management principles, including finance, health and safety, quality and HR. Ensure compliance to company policies procedures and standards

·         Capacity to manage change – identify problems, their causes and practical solutions

·         Critical thinking and Intellectual capabilities to analyze difficult business problems, getting to the route cause of the problems and generating workable solutions in line with objectives

·         Initiative and drive, must have a willingness initiate and drive these until results are achieved

·         Ability to effectively manage their time and that of others. Manager will face production deadlines, shipping dates and more and must prioritize accordingly

ACTIVE DATES January 25 - March 30, 2017
Apply now!
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