Information Technology

position Voice Engineer expand

CLIENT

he world’s largest provider of workplace solutions, offering the widest range of products and services that allow individuals and companies to work however, wherever, and whenever they need to

JOB DESCRIPTION

                    Maintain and develop a professional level of understanding of the core voice & network infrastructure within the global group.

                    Provide 3rd level technical support for integrated voice systems and networks

                    Provide fault analysis and fix on the core VoIP/TDM voice infrastructure, switches, routers and firewalls

                    Provide configuration expertise on voice, LAN and WAN infrastructure

                    Ensure effective and timely escalation of complex faults into the Group IT structure

                    Support L1 and L2 teams for incident escalations

                    Provide an effective, clear, concise, and professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex network faults with Customer service being paramount

                    Provide technical assistance and training, as and when requested, to internal and external customers

                    Ensure that all requests and work undertaken is logged and maintained effectively throughout the lifecycle of the incident

                    Participate on network-related projects

                    Carry out additional responsibilities as requested by Line Management

 

  •         Ensure that all customer information is kept secure and not     disclosed to non-Group IT personnel
JOB QUALIFICATION

                    Our ideal candidate should have been working for 5 years in a global company within a voice/network technical support function. They should have excellent English language communication skills (written and verbal), be motivated and both customer and service focused.

                    Possess a college degree in the field of telecommunications or equivalent work experience with Cisco Voice specializations

                    Experience with multivendor voice platform implementation and architectures

                    Attention to detail and the ability to consistently follow a documented process

                    Highly motivated to expand their technical skills and qualifications further

                    Must have strong troubleshooting abilities. Must be able to quickly analyze data, provide guidance to support teams and understand critical business needs

                    Good organizational, time management, and service delivery skills is required.

                    Ability to work deadlines and work as part of a team

                    Excellent problem solving skills

                    Ability to work in a 24x7 shift based environment CCNA required; CCNP preferred

                    Minimum of 5 years’ experience related to Cisco IP telephony in an Operational role, including – CUCM (version 4, 5, 7 and 8), Cisco Unity, CME, SIP, H323, MGCP, SCCP, CUBE, VG224

                    Detailed understanding of carrier technologies such as T1/PRI, ISDN, MPLS, IPVPN, DIA, L2tp, BGP

                    Working knowledge on VoIP Phone Provisioning (Cisco, Polycom, Zyxel, SNOM), VoIP Gateways

                    Understanding other PABX System; Asterisk is a plus

                    Knowledge of advanced fault diagnostics and resolution in one of the mainstream global voice technologies is expected Network

                    Working knowledge of LAN - Switching & Routing, HSRP, ACL, DHCP, TFTP, IP SLA, Spanning-tree

                    Understanding of Firewalls

                    Understanding current Internet and network protocols, operating systems, and standards

                    Linux skills is a plus

                    Experience on Open source system; primarily Linux, MYSQL, PHP, Asterisk

                    Knowledge of TFTP, HTTPD, IPTABLES, DHCP, Wireshark

 

ACTIVE DATES November 04 - March 30, 2017
Apply now!

position We are Doing More Executive Search in the Philippines! expand

CLIENT

Across all industries

JOB DESCRIPTION

Not all of our job requirements are posted online due to the confidential nature of the executive recruitment. If you don't find your match based on the listed vacancies, you may still submit your CV to us and rest assured that it will be considered for more possible employment opportunities in the Philippines.

You may reach us in 3 ways!

·         Directly send your resume via email --> lvarias@ksearchasia.com

·         You may also click the "Apply Now!" button or visit the link --> http://ksearchasia.com/send.aspx

·         Get in touch with our Executive Team --> http://ksearchasia.com/contact.aspx

JOB QUALIFICATION

Managerial/Top/Higher Levels

ACTIVE DATES Ongoing
Apply now!

position Network Operations Team Leader expand

CLIENT

Our client is the world's leading provider of office space, virtual office services, meeting rooms & business services.

JOB DESCRIPTION

Provides leadership and guidance to a team of Network

Engineers.

     Responsible for supervisory duties necessary to develop staff and deploy technical solutions meeting the needs of the business.

     Performs coaching and provides guidance to the network engineers to perform their job effectively.

     Ensures that the team follows IT standards, protocols and policies.

     Ensures that service levels and quality of service business objectives are being met.

   Provides progress updates to the IT Service Operations

Manager.

     Monitors and assists the staff when necessary to ensure effective coordination of reported IT related issues.

     Provides service measurement, availability and capacity reports.

           Manages IT network escalations ensuring standard protocols are followed.

JOB QUALIFICATION

     The candidate must possess a Bachelor's/College Degree, preferably in Computer Science/Information Technology/Electronics and Communications Engineering.

     Flexible in performing duties and responsibilities in a 24x7 shifting environment.

   Excellent written & communication skills.

   Excellent documentation and presentation skills.

     Knowledgeable with the routing protocols (BGP, OSPF, RIP, etc.)

     Has advanced and extensive knowledge with the core networking technologies today.

   Hands-on experience with the data networking devices

(Cisco/Juniper/Adtran/etc.)

   Knowledgeable in firewall devices such as Clavister, Cisco

ASA, etc.

   Familiar with ticketing systems.

   At least 5 years of working experience in the related field

Technical Skills

     Experience in troubleshooting and configuring Cisco LAN, Wireless, VoIP devices.

     Has an advanced technical understanding of the basic network infrastructure and WAN technologies.

   IT Certifications preferred:

o ITIL

o CCNA

o CCDP

o CCNP

o CCIE (Desirable)

ACTIVE DATES March 02 - May 30, 2017
Apply now!

position Senior Voice Engineer – S3 expand

CLIENT

Our client is the world's leading provider of office space, virtual office services, meeting rooms & business services.

JOB DESCRIPTION


Maintain and develop a professional level of understanding of
the core voice & network infrastructure within the global group.

Provide 3rd level technical support for integrated voice systems and networks

Provide fault analysis and fix on the core VoIP/TDM voice infrastructure, switches, routers and firewalls

Provide configuration expertise on voice, LAN and WAN
infrastructure

Ensure effective and timely escalation of complex faults into the Group IT structure

Support L1 and L2 teams for incident escalations

Provide an effective, clear, concise, and professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex network faults with Customer service being paramount

Provide technical assistance and training, as and when requested, to internal and external customers

Ensure that all requests and work undertaken is logged and maintained effectively throughout the lifecycle of the incident

Participate on network-related projects

Carry out additional responsibilities as requested by Line
Management

Ensure that all customer information is kept secure and not disclosed to non-Group IT personnel

JOB QUALIFICATION

Candidate Specification   

Our ideal candidate should have been working for 5 years in a global company within a voice/network technical support function. They should have excellent English language communication skills (written and verbal), be motivated and both customer and service focused.

Possess a college degree in the field of telecommunications or equivalent work experience with Cisco Voice specializations

Experience with multivendor voice platform implementation and architectures

Attention to detail and the ability to consistently follow a documented process

Highly motivated to expand their technical skills and qualifications further

Must have strong troubleshooting abilities. Must be able to quickly analyze data, provide guidance to support teams and understand critical business needs

Good organizational, time management, and service delivery skills is required.

Ability to work deadlines and work as part of a team

Excellent problem solving skills

Ability to work in a 24x7 shift based environment

CCNA required; CCNP preferred


Technical skills   

Voice
Minimum of 5 years’ experience related to Cisco IP telephony in an Operational role, including – CUCM (version 4, 5, 7 and 8), Cisco Unity, CME, SIP, H323, MGCP, SCCP, CUBE, VG224

Detailed understanding of carrier technologies such as
T1/PRI, ISDN, MPLS, IPVPN, DIA, L2tp, BGP

Working knowledge on VoIP Phone Provisioning (Cisco, Polycom, Zyxel, SNOM), VoIP Gateways

Understanding other PABX System; Asterisk is a plus

Knowledge of advanced fault diagnostics and resolution in one of the mainstream global voice technologies is expected

Network
Working knowledge of LAN - Switching & Routing, HSRP, ACL, DHCP, TFTP, IP SLA, Spanning-tree

Understanding of Firewalls

Understanding current Internet and network protocols, operating systems, and standards

Linux skills is a plus
Experience on Open source system; primarily Linux, MYSQL, PHP, Asterisk

Knowledge of TFTP, HTTPD, IPTABLES, DHCP, Wireshark

ACTIVE DATES March 02 - May 30, 2017
Apply now!

position S2 Network Operations Engineer expand

CLIENT

Our client is the world's leading provider of office space, virtual office services, meeting rooms & business services.

JOB DESCRIPTION
  • Provide fault analysis and resolutions on the core LAN,WAN, Wireless and Firewall Infrastructure
  • Provide configuration expertise on LAN, Wireless, router and firewall infrastructure
  • Ensure effective and timely escalation of complex faults into the
  • Group IT structure
  • Maintain and develop a professional level of understanding of the core network and security infrastructure within the global group.
  • Provide an effective, professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex network faults
  • Provide technical assistance mentoring and training as and when requested
  • Ensure that all requests and work undertaken is logged and documented effectively.
  • Participate on ad-hoc network-related tasks
  • Proactive analysis of network performance
  • Work closely with global service partners

 

JOB QUALIFICATION

Candidate specification   

  • Our ideal candidate will have been working for the last 3-5 years providing network support to a predominately Cisco based LAN, Wireless, VoIP and WAN environment.
  • You will be seen by your colleagues as a strong technologist who resolves issues in a fast and accurate manor.
  • Solid background in the configuration and trouble shooting of large scale LAN, Wireless, WAN and firewall infrastructures
  • You will also be experienced in coaching and mentoring more junior staff in order for them to progress their skills.
  • Be customer focused and adaptable in terms of technical knowledge and customer handling skills.
  • Ability to work to deadlines and work as part of a team
  • Able to prioritise own workload
  • Ability to work in a multi-shift based environment
  • Good Written and verbal English language skills.


Technical skills   

  • Minimum certification level of CCNA.
  • CCNP certification is desirable.
  • Experience on the configuration and troubleshooting on Cisco LAN, Wireless and WAN infrastructure
  • Any experience of BGP routing protocol is desirable
  • Any experience of Clavister firewalls will be a bonus
  • Security certifications or experience will be a bonus

 

ACTIVE DATES March 02 - May 30, 2017
Apply now!
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