CLIENT

World’s largest provider of workplace solutions, offering the widest range of products and services that allow individuals and companies to work however, wherever, and whenever they need to

JOB DESCRIPTION

  • Maintain and develop a professional level of understanding of the core voice & network infrastructure within the global group.
  • Provide 3rd level technical support for integrated voice systems and networks
  • Provide fault analysis and fix on the core VoIP/TDM voice infrastructure, switches, routers and firewalls
  • Provide configuration expertise on voice, LAN and WAN infrastructure
  • Ensure effective and timely escalation of complex faults into the Group IT structure
  • Support L1 and L2 teams for incident escalations
  • Provide an effective, clear, concise, and professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex network faults with Customer service being paramount
  • Provide technical assistance and training, as and when requested, to internal and external customers
  • Ensure that all requests and work undertaken is logged and maintained effectively throughout the lifecycle of the incident
  • Participate on network-related projects
  • Carry out additional responsibilities as requested by Line Management
  • Ensure that all customer information is kept secure and not    disclosed to non-Group IT personnel

JOB QUALIFICATION

  • Our ideal candidate should have been working for 5 years in a global company within a voice/network technical support function. They should have excellent English language communication skills (written and verbal), be motivated and both customer and service focused.
  • Possess a college degree in the field of telecommunications or equivalent work experience with Cisco Voice specializations
  • Experience with multivendor voice platform implementation and architectures
  • Attention to detail and the ability to consistently follow a documented process
  • Highly motivated to expand their technical skills and qualifications further
  • Must have strong troubleshooting abilities. Must be able to quickly analyze data, provide guidance to support teams and understand critical business needs
  • Good organizational, time management, and service delivery skills is required.
  • Ability to work deadlines and work as part of a team
  • Excellent problem solving skills
  • Ability to work in a 24×7 shift based environment CCNA required; CCNP preferred
  • Minimum of 5 years’ experience related to Cisco IP telephony in an Operational role, including – CUCM (version 4, 5, 7 and 8), Cisco Unity, CME, SIP, H323, MGCP, SCCP, CUBE, VG224
  • Detailed understanding of carrier technologies such as T1/PRI, ISDN, MPLS, IPVPN, DIA, L2tp, BGP
  • Working knowledge on VoIP Phone Provisioning (Cisco, Polycom, Zyxel, SNOM), VoIP Gateways
  • Understanding other PABX System; Asterisk is a plus
  • Knowledge of advanced fault diagnostics and resolution in one of the mainstream global voice technologies is expected Network
  • Working knowledge of LAN – Switching & Routing, HSRP, ACL, DHCP, TFTP, IP SLA, Spanning-tree
  • Understanding of Firewalls
  • Understanding current Internet and network protocols, operating systems, and standards
  • Linux skills is a plus
  • Experience on Open source system; primarily Linux, MYSQL, PHP, Asterisk
  • Knowledge of TFTP, HTTPD, IPTABLES, DHCP, Wireshark

ACTIVE DATES

November 04 – March 30, 2017

 

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CLIENT

Our client is the world’s leading provider of office space, virtual office services, meeting rooms & business services.

JOB DESCRIPTION

•     Provides leadership and guidance to a team of Network Engineers.
•     Responsible for supervisory duties necessary to develop staff and deploy technical solutions meeting the needs of the business.
•     Performs coaching and provides guidance to the network engineers to perform their job effectively.
•     Ensures that the team follows IT standards, protocols and policies.
•     Ensures that service levels and quality of service business objectives are being met
•   Provides progress updates to the IT Service Operations Manager
•     Monitors and assists the staff when necessary to ensure effective coordination of reported IT related issues.
•     Provides service measurement, availability and capacity reports
•     Manages IT network escalations ensuring standard protocols are followed

JOB QUALIFICATION

•     The candidate must possess a Bachelor’s/College Degree, preferably in Computer Science/Information Technology/Electronics and Communications Engineering.
•     Flexible in performing duties and responsibilities in a 24×7 shifting environment.
•   Excellent written & communication skills.
•   Excellent documentation and presentation skills.
•     Knowledgeable with the routing protocols (BGP, OSPF, RIP, etc.)
•     Has advanced and extensive knowledge with the core networking technologies today.
•   Hands-on experience with the data networking device (Cisco/Juniper/Adtran/etc.)
•   Knowledgeable in firewall devices such as Clavister, Cisco ASA, etc.
•   Familiar with ticketing systems.
•   At least 5 years of working experience in the related field
Technical Skills
•     Experience in troubleshooting and configuring Cisco LAN, Wireless, VoIP devices.
•     Has an advanced technical understanding of the basic network infrastructure and WAN technologies.
•   IT Certifications preferred:

o ITIL

o CCNA

o CCDP

o CCNP

o CCIE (Desirable)

ACTIVE DATES

March 02 – May 30, 2017

 

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CLIENT

Our client is the world’s leading provider of office space, virtual office services, meeting rooms & business services.
JOB DESCRIPTION

Maintain and develop a professional level of understanding of
the core voice & network infrastructure within the global group.

Provide 3rd level technical support for integrated voice systems and networks

Provide fault analysis and fix on the core VoIP/TDM voice infrastructure, switches, routers and firewalls

Provide configuration expertise on voice, LAN and WAN
infrastructure

Ensure effective and timely escalation of complex faults into the Group IT structure

Support L1 and L2 teams for incident escalations

Provide an effective, clear, concise, and professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex network faults with Customer service being paramount

Provide technical assistance and training, as and when requested, to internal and external customers

Ensure that all requests and work undertaken is logged and maintained effectively throughout the lifecycle of the incident

Participate on network-related projects

Carry out additional responsibilities as requested by Line
Management

Ensure that all customer information is kept secure and not disclosed to non-Group IT personnel

JOB QUALIFICATION

Candidate Specification

Our ideal candidate should have been working for 5 years in a global company within a voice/network technical support function. They should have excellent English language communication skills (written and verbal), be motivated and both customer and service focused.

Possess a college degree in the field of telecommunications or equivalent work experience with Cisco Voice specializations

Experience with multivendor voice platform implementation and architectures

Attention to detail and the ability to consistently follow a documented process

Highly motivated to expand their technical skills and qualifications further

Must have strong troubleshooting abilities. Must be able to quickly analyze data, provide guidance to support teams and understand critical business needs

Good organizational, time management, and service delivery skills is required.

Ability to work deadlines and work as part of a team

Excellent problem solving skills

Ability to work in a 24×7 shift based environment

CCNA required; CCNP preferred

Technical skills

Minimum of 5 years’ experience related to Cisco IP telephony in an Operational role, including – CUCM (version 4, 5, 7 and 8), Cisco Unity, CME, SIP, H323, MGCP, SCCP, CUBE, VG224

Detailed understanding of carrier technologies such as
T1/PRI, ISDN, MPLS, IPVPN, DIA, L2tp, BGP

Working knowledge on VoIP Phone Provisioning (Cisco, Polycom, Zyxel, SNOM), VoIP Gateways

Understanding other PABX System; Asterisk is a plus

Knowledge of advanced fault diagnostics and resolution in one of the mainstream global voice technologies is expected

Network
Working knowledge of LAN – Switching & Routing, HSRP, ACL, DHCP, TFTP, IP SLA, Spanning-tree

Understanding of Firewalls

Understanding current Internet and network protocols, operating systems, and standards

Linux skills is a plus
Experience on Open source system; primarily Linux, MYSQL, PHP, Asterisk

Knowledge of TFTP, HTTPD, IPTABLES, DHCP, Wireshark

ACTIVE DATES
March 02 – May 30, 2017

 

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CLIENT

Our client is the world’s leading provider of office space, virtual office services, meeting rooms & business services.

JOB DESCRIPTION

Provide fault analysis and resolutions on the core LAN,WAN, Wireless and Firewall Infrastructure

Provide configuration expertise on LAN, Wireless, router and firewal infrastructure

Ensure effective and timely escalation of complex faults into the

Group IT structure

Maintain and develop a professional level of understanding of the core network and security infrastructure within the global group.

Provide an effective, professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex network faults

Provide technical assistance mentoring and training as and when requested

Ensure that all requests and work undertaken is logged and documented effectively.

Participate on ad-hoc network-related tasks

Proactive analysis of network performance

Work closely with global service partners

 

JOB QUALIFICATION

Candidate specification

Our ideal candidate will have been working for the last 3-5 years providing network support to a predominately Cisco based LAN, Wireless, VoIP and WAN environment.

You will be seen by your colleagues as a strong technologist who resolves issues in a fast and accurate manor.

Solid background in the configuration and trouble shooting of large scale LAN, Wireless, WAN and firewall infrastructures

You will also be experienced in coaching and mentoring more junior staff in order for them to progress their skills.

Be customer focused and adaptable in terms of technical knowledge and customer handling skills.

Ability to work to deadlines and work as part of a team

Able to prioritise own workload

Ability to work in a multi-shift based environment

Good Written and verbal English language skills.

Technical skills

Minimum certification level of CCNA.

CCNP certification is desirable.

Experience on the configuration and troubleshooting on Cisco LAN, Wireless and WAN infrastructure

Any experience of BGP routing protocol is desirable

Any experience of Clavister firewalls will be a bonus

Security certifications or experience will be a bonus

ACTIVE DATES
March 02 – May 30, 2017

 

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CLIENT
Across all industries

JOB DESCRIPTION
Not all of our job requirements are posted online due to the confidential nature of the executive recruitment. If you don’t find your match based on the listed vacancies, you may still submit your CV to us and rest assured that it will be considered for more possible employment opportunities in the Philippines.

You may reach us in 3 ways!

JOB QUALIFICATION

Managerial/Top/Higher Levels

ACTIVE DATES
Ongoing

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