CLIENT

The go-to employment screener for the Asian Pacific region

JOB DESCRIPTION

•    To ensure all allocated clients are set up correctly and screening requests are completed in accordance with clients’ service level agreements (SLAs) such that clients’ revenue is maintained and grown and Group’s vision is realised.
•    Create and on board client accounts
•    Liaison with the sales teams to assist in the conversion of opportunities to clients
•    Liaison with clients to ensure clients become advocates for the company’s screening solutions
•    Preparation and delivery of client business review/delivery reports
•    Meeting with client – Quarterly/Business Reviews with the client (via teleconference/face to face)
•    Effectively assist in the management of the Sydney office team to ensure required outputs are met in line with quantitative and qualitative goals.
•    Maintain the highest level of platform knowledge such that mapping and ongoing development of workflows to ensure optimal efficiency; speed, accuracy and client satisfaction is achieved seamlessly
•    Maintain a high level of product and service knowledge to enable the explanation of our product range and their benefits to both internal and external clients
•    Manage the team to ensure client expectations are being met
•    Co-ordinate with management in overseas offices to ensure performance and service delivery standards are met
•    Monitor quantity and quality of the team’s outputs and implement corrective measures where necessary
•    Ensure month compliance analysis is delivered face to face for all substandard analysis
•    Produce team KPI statistics and deliver same quarterly; face to face
•    Conduct annual performance reviews and develop goal plans for each team member
•    Ensure confidentiality and privacy is respected and maintained at all times with respect to the Group, clients, staff, products and services.

JOB QUALIFICATION

•    Minimum 2 years of experience handling clients
•    Superior written and spoken English
•    Professional written and verbal communication skills
•    Intermediate to advanced computer literacy – Microsoft Office suite of products including but not limited to Microsoft Word and Excel
•    Superior time management, multi-tasking and organisational skills
•    Strong rapport building skills
•    A strong focus on accuracy and high attention to detail
•    Knowledge of data privacy principle / data protection
•    Mapping and ongoing maintenance of workflows to ensure optimal efficiency; speed and accuracy and client satisfaction

ACTIVE DATES
October 16 – November 30, 2018

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CLIENT

Our client is a German biotechnology company

JOB DESCRIPTION

•    Processes sales orders in SAP software for products from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.
•    Invoices customers based upon product list prices and customer pricing from sales generated quotes in SFDC software.
•    Provides phone and email support to both customers and sales team on all questions of diverse or specialized scope related to order status, quotations, shipping dates, and billings.
•    Providing efficient, friendly and proactive customer service to customer emails and enquiries.
•    Responds to complex customer problems by systematically analyzing the situation and identifying root causes to ensure problems do not recur; identifies creative or resourceful approaches to resolving issues and overcomes organizational constraints/protocol when necessary to solve problems; monitors accounts and isolates potential problems early, so they are resolved before becoming serious.
•    Through various communication channels (phone, email, chat, etc.), proactively establishing a trusted advisor relationship that works to ensure customers’ overall satisfaction with products.
•    Other duties as assigned
•    Follow the Global Revenue Recognition Policy.
•    Logging all order and logistics complaints from customers.

JOB QUALIFICATION

•    Four (4) year Bachelor’s Degree is required.
•    At least 2 years of customer service experience in a contact center or billing department
•    Experience with order taking and/or billing
•    Minimum 2 years of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/ billing in an MNC, 3rd party logistic or freight forwarding environment.
•    Familiar with standard office software (SAP/CRM/SFDC experience desirable)
•    Basic knowledge and/or experiences in Life Sciences preferred

ACTIVE DATES
September 19 – November 30, 2018

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CLIENT

Our client is a German biotechnology company

JOB DESCRIPTION

•    Create and execute business plan to achieve or exceed territory growth. Drive new business by selling products in target accounts
•    Build rapport with customers through friendly, engaging communication
•    Identify High Value targets and create/execute strategies to close sales
•    Maintain and grow existing base business and minimize lost business
•    Manage opportunity pipeline utilizing Salesforce.com (SFDC) and accurately project 30-60-90 day forecast
•    Work to find and follow up on new sales leads through marketing programs, target lists, business directories and referrals, etc
•    Routinely interact and collaborate with sales and marketing counterparts
•    Prepare and deliver presentations to individuals and small groups via web communication

JOB QUALIFICATION

•    Four (4) year Bachelor’s Degree or Bachelors of Science degree is required.
•    Biology or National Science degree preferred. PhD preferred.
•    Minimum of (3) Years selling experience. Hospital INSS experience a plus.
•    Proven record of sales success meeting or exceeding quotas.
•    Ability to make a minimum of 15 calls per day to grow base and close new business.
•    CRM – prior working knowledge of SFDC

ACTIVE DATES
September 11 – November 30, 2018

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CLIENT

A leading global financial services.

JOB DESCRIPTION

•    Manage Business Partner relationships (CCC) by meeting with them to close gaps, share results, present trends with the goal of continuously improving Quality & Training in the CCC.
•    Manage the development, and creation of new Quality Programs that support the business strategy, and keep in line with the Quality Framework and Guiding Principles
•    Work with team members to ensure quality of feedback and application of the QD & Training  methodology and provide coaching, feedback and tools to promote success and improvement of staff
•    Manage and schedule the training requested and make
necessary adjustments as required
•    Evaluate and report on training outcomes to meet the   expectations of business partner(s)
•    Continuously strive to improve training delivery practices by keeping current on industry trends and identifying and executing on opportunities that will bring business value.
•    Recruit, onboard, manage and develop staff
•    Supervise the delivery of quality assurance assessments as defined in the SLA, in terms of quality, quantity and timeliness
•    Subject Matter Expert for the application of Quality Development methodologies and principles

JOB QUALIFICATION

•    University degree, possibly a Quality related certification / diploma and 4-6 years’ work experience, in a variety of streams or in a single stream (area of specialty)
•    Adult Learning accreditation or Bachelor of Education Degree is recommended
•    Previous experience working with a North American company
•    This position requires making presentations to business partners and clients on occasion
•    Understanding the impact of projects or changes on other QD functional teams
•    Even though assigned to a specific business partner, need to be aware of repercussion of decisions, projects, issues on other QD teams

ACTIVE DATES
September 06 – November 30, 2018

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CLIENT

A leading global financial services.

JOB DESCRIPTION

•    Overall responsible for ensuring effective Program Management Office rigor and adherence to framework. Provide senior leadership actionable information to drive success in these organizational and key projects
•    Establish process framework such as CMMI Services and ITIL and provide ongoing governance through team.
•    Lead creation of monitoring mechanisms for performance and SLA reporting and enhance the reporting and data based decision making.
•    Driving the transformation of various Business Unit and Operations groups towards operating models centered on Lean based methodologies.
•    Planning, management and implementation of large productivity and customer service initiatives, while ensuring alignment with business strategy and operational needs
•    For all initiatives, ensure baseline current state financial and non-financial performance indicators are established and endorsed by appropriate stakeholders. As part of transformation and improvement initiatives, ensure that ongoing performance and sustainability indicators are determined and communicated versus baseline measures.
•    Demonstrate that target benefits are achieved by establishing the necessary reporting structures and ensure that the impacted areas are properly positioned to successfully sustain the implemented management systems.
•    Engage and negotiate with business and technical areas to ensure proper resource allocation.
•    Responsible for building and managing relationships with key partners at all levels, including senior executives communicating and reporting on state and health of initiatives
•    Influence and negotiate with Senior Executives to ensure appropriate solutions and securing agreement on direction and scope
•    Document and present Executive level communications describing status, financial state, direction, approach and recommendations to achieve desired outcomes
•    Drive change management strategy through comprehensive understanding of recommended solutions while managing the impact to the areas of the business affected by the proposed work.

JOB QUALIFICATION

•    Experience leading complex initiatives with multiple work streams under changing needs and requirements.
•    Effectively applies methodology and tools to understand, analyze and create solutions to complex business problems.
•    Ability to navigate in a complex matrix organization.
•    Demonstrated ability to make recommendations to senior management and influence business decisions based on thorough analysis
•    Excellent communication, change management and presentation skills, excelling at presenting information to executive level program sponsors.
•    Strong facilitation, negotiation and issue resolution skills
•    Experience in the financial services or consulting industries with an understanding of operational  management practices and objectives including accountabilities, approaches to problem solving, and best practice
•    Experience with project management reporting practices
•    Should have 15 years of experience, of which about 5 years in a similar business excellence leadership role in any other organization.

ACTIVE DATES
September 05 – November 30, 2018

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CLIENT

A leading global Design & Consultancy firm for natural and built assets which operates in over 70 countries

JOB DESCRIPTION

•    Ensures supplier accounts are accurate and maintains up-to-date payable schedules;
•    Manages cash forecast and monitors cash position and funding requirements;
•    Coordinate with Accounts Payable Specialist and Junior Accounts Payable Specialist for the timely and accurate recording and payment of all payables;
•    Prepares month-end/year-end schedules as required;
•    Respond to queries and audit requests timely and accurately
Supervisory
•    Reviews disbursements prior to release to authorizers;
•    Reviews recharge invoices and ensures that these are duly authorized and approved;
•    Reviews reconciliation of Accounts Payable and recharges related accounts and ensures outstanding items are cleared off immediately;
•    Reviews reconciliation of supplier’s statements vs. Purchase Ledger balances;
•    Reviews list of overhead accruals during month-end closing:
•    Ensures employee expense reports are validated/audited on timely manner based on established criteria;
•    Works closely with the Team Lead to improve processes and deals with issues;
•    Communicates fully to the Team Leader all situations that may affect the team’s ability to meet standards or deadlines
•    Manages all direct line reports in accordance with company procedures and standards;
•    Drives the team towards achieving goals and targets set by the Team Leader and  management;
•    Interviews potential employees along with the Team Lead;
•    Reviews and consolidates team metrics monthly;
•    Performs staff reviews with the Team Lead and recommends staff training development;
•    Complies with company policy and procedures;

JOB QUALIFICATION

•    A Certified Public Accountant;
•    Comprehensive experience in procurement to disbursement cycle, general accounting, and intercompany billing;
•    Minimum of 5 years Treasury or payables management experience which includes cash outflow forecasting;
•    At least 3 years supervisory experience in a similar industry;
•    Exposure in a Shared Service or multinational environment;
•    Experience with ERP systems;
•    Strong computer skills with proficiency in MS Office applications (Excel, Outlook, PowerPoint and Word);
•    Proactive, a committed team player and can motivate other team members;
•    Strong analytical and problem-solving skills;
•    Keen on details, organized and results oriented
•    Communicates effectively in English both written and verbal;

ACTIVE DATES
August 23 – October 30, 2018

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CLIENT

A US based tech company that provides a platform to connect customers and local professionals. It is an online marketplace for local services.

JOB DESCRIPTION

•    Design and implement operational processes to cope with product changes and/or address gaps in our current trust & safety infrastructure
•    Draw insights from operational data to optimize existing KPIs and processes
•    Create and maintain a comprehensive quality process to manage agent performance as well as overall business process health
•    Work with cross-functional teams ( such as product, engineering and analytics, data science, and legal) teams in San Francisco and Salt Lake City to assess business needs and make process improvements in the PH operations, communicate best practices, set goals and surface problem areas. Foster internal communication within the department and across teams in the Philippines.
•    Scale key team and department processes, including procedures, training, tools.
•    Adapt quickly to changes in processes due to product changes or the evolution of fraud attacks
•    Hire, lead, and develop front line managers as well as create scalable processes for hiring and training agents
•    Provide people leadership to the PH team and as part of the overall PH leadership team.

JOB QUALIFICATION

•    5+ years experience in operations or management consulting
•    Demonstrable experience managing complex and large (>50 FTE) services programs in the trust and safety, marketplace integrity, fraud, and/or risk space. Strong preference for individuals who have scaled one or more teams.
•    Analytical skills and ability to work with data and draw meaningful insights to drive operational processes and KPI’s
•    Experience working with a range of teams in a fast-paced environment
•    Incredible attention to detail and ability to untangle complex problems
•    Good verbal and written communication skills
•    Based in Metro Manila
•    Ability to work at least 40 hours per week
•    Willingness and ability to travel to the US for training and immersion (1-2 times per year)

ACTIVE DATES
August 16 – October 30, 2018

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CLIENT

One of the largest background screening and HR Solutions company

JOB DESCRIPTION

•    Effectively manage the client case management teams to ensure required outputs are met in line with quantitative and qualitative goals; ensuring a smooth and systematic workflow; maximizing operational efficiencies as well as making recommendations to the senior leadership team to improve existing systems;
•    Drive high levels of standards and lead a culture of service and accountability across all aspects of the operation by providing an active focus on people development, which includes but is not limited to coaching, timely appraisals, ensuring development and retention of your direct reports.
•    Ensuring strong client relationships are built and maintained and that regular client liaison occurs
•    Implementing and monitoring progress of new improvement initiatives through regular engagement and consultation with relevant business stakeholders;
•    Providing expert advice, guidance and support to client managers and operational staff;
•    Co-ordination of operational resources to ensure delivery of products and services in line with service level and financial budgets.
•    Maintain the highest level of platform knowledge such that mapping and ongoing development of workflows to ensure optimal efficiency; speed, accuracy and client satisfaction, is achieved seamlessly
•    Maintain a high level of product and service knowledge to enable the explanation of our product range and their benefits to both internal and external clients
•    Manage the team to ensure client expectations are not only being met, but to increase client satisfaction by system enhancements and improvement in service delivery.
•    Ensure all NEW clients are effectively and efficiently on boarded.
•    Ensure all clients are effectively managed and grown.
•    Other duties as assigned by the company.

JOB QUALIFICATION

 

ACTIVE DATES
July 20 – November 30, 2018

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CLIENT

US-based training company with a team in Manila that provides critical back office support to our global network of over 26 industry training portals that service over 4 million clients worldwide.

JOB DESCRIPTION

•    Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum net reservation revenue to clients,
•    Responsible for development and administration of annual department budget to attain business goals with operational stability,
•    Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development,
•    Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance,
•    Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to Call Center,
•    Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision,
•    Coordinate analytic, strategic and technical resources to meet client expectations and insure satisfaction,
•    Manage and expand client and coworker relationships,
•    Find and close new revenue opportunities within the existing client base,
•    Oversee the support teams like HR, IT and Facilities

JOB QUALIFICATION

•    Minimum 5 years of Call Center/Contact Center management experience,
•    Effective leadership and analytical skills including working knowledge of P&L, staffing models, scheduling, and telecom opportunities,
•    Exceptional ability to develop and manage results-oriented recruiting and training programs,
•    Measurable experience in managing and growing profitable satisfied accounts and/or relevant account management experience,
•    Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,
•    Strong negotiation, interpersonal, written and oral communications skills

ACTIVE DATES
July 16 – November 30, 2018

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CLIENT

A KPO. Provides research services, business services, document services, and legal services to Fortune 500 clients

JOB DESCRIPTION

Technical
•    Manage day-to-day studio operations and budget, including short and long-term operational planning with shifting priorities.
•    Act as a leader in the studio; ensure standard operating procedures are followed, identify inefficiencies in workflow and drive a culture of continuous improvement.
•    Set daily production goals and ensure resources are in place to meet targets, coordinating directly with teams. Report out on daily progress to cross-functional leaders to ensure complete transparency of studio progress.
•    Represent the studio team during daily status meetings.
•    Maintain cooperative disposition while balancing creative needs with business strategy and fiscal responsibility.
•    Forecast bottlenecks & initiate plan to ensure team has appropriate resources to adapt.

Client management
•    Promote the studio across the global business, identifying business opportunities and areas where the Design Studio could add value to our clients
•    Ensure high levels of client service and the efficient running of the studio through adherence to all best practice processes and recommending improvements
•    Meet with clients on a regular basis to provide a progress health-check throughout the life of high-level projects. Identify and pro-actively plan for future projects that are known to the client
•    Ability to build relationships with clients at all levels
•    Manage Client escalations and ensure service recovery
•    Implement Continuous Improvement
Project leadership
•    Take complex high-level design briefs, and communicate this information clearly to relevant members of the team/client in both written and verbal form
•    Handle the project management of the larger high-level tasks, to ensure the creative and professional solutions are in line with the campaign’s strategic goals, the clients’ preferred style and brand guidelines
•    Experience of managing a team of highly creative designers, helping them to deliver compelling and professional solutions within strict corporate guidelines to tight deadlines and on budget
•    Exemplary project and people management skills are essential to ensure the smooth running of the diverse and creative team

JOB QUALIFICATION

•    Excellent client-facing and communication skills, with a confident personality

•    Excellent verbal, written and listening communication skills, team-building skills, as well as creative and artistic presentation skills

•    In-depth knowledge of brand positioning, industry trends
•    Creative and artistic presentation skills
•    Ability to convey ideas in an oral presentation in an exciting and engaging manner
•    In-depth knowledge of brand positioning, industry trends

•    Substantial experience within the design industry of which a considerable period of this experience would be as a senior creative developing impactful marketing campaigns

•    Superb written communication skills, can convey complex concepts clearly
•    Prior experience in digital design, with digital media experience and information design
•    Exceptional Adobe creative software skills

•    High degree of competency in HTML coding, a ‘digital native’ with good experience as a web and digital designer
•    Minimum 7+ years of relevant experience
•    Any graduate
•    Must have experience managing operations for a production studio
•    Ability to influence and build successful working relationships with a diverse set of partners.

ACTIVE DATES
June 22 – November 30, 2018

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CLIENT

Our client is one of the world’s leading mobility and logistics companies, with nine business units active in all segments of the transport market

JOB DESCRIPTION

•    General Management of the BPO center in al day-to-day and ad hoc matters in line with financial targets set;
•    Manage and lead all team members assigned from disciplinary area to quality of work perspective
•    Ensure operational efficiency and that the cost structure in the SSC remains competitive
•    Providing advice to stakeholders in exploring off shoring initiatives
•    Drive continuous improvement within the teams. Ensure full compliance with agreed KPI set.
•    Comprehensive coordination and project management of future off-shoring initiatives, including but not limited to:
o    Risk assessment and mitigation planning
o    In-depth process documentation
o    Recruitment, selection and training of new staff
o    Execution of migration tasks
o    Final implementation/ ‘go live’ management
o    Troubleshooting
•    Ensuring a motivated and engaged team through employment engagement activities as well as Learning Development initiatives that will ensure that the team stays abreast of developments and well equipped to handle the evolving business initiatives
•    Coach leaders to drive engaged teams while pursuing performance excellence

JOB QUALIFICATION

•    Minimum of 7 years experience in BPO industry, thereof at least 3 years in Deputy GM position (in large BPO set up) of GM Position (in/similar/medium BPO Set up)
•    Business Management / finance, logistics engineering or similar background
•    Strong knowledge of process mapping and outsourcing implementation
•    Previous
General Skills Requirements:
•    Well-developed senior leadership skills, good and positive attitude, diplomatic but very assertive character
•    Excellent project management skills, open and proactive communication behaviour
•    Proven ‘hands on’ migration track record, esp. considering strong process documentation and process management skills
•    Self – starter, very reliable and disciplined working style without direct control
•    Analytical, Meticulous, thorough and structured working approach, work well under pressure
•    Excellent English skills (written and spoken)

ACTIVE DATES
June 19 – October 30, 2018

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CLIENT

Our client is a professional services and investment management firm offering specialized real estate services to the clients seeking increased value by owning, occupying and investing in real estate.

JOB DESCRIPTION

Embarked on a transformation program view of:
•    Offering high performance operations that services internal requirements and those of its clients
•    Supporting and facilitating business growth & evolution
•    Enhancing productivity and optimizing costs
•    Enhancing risks and further improving overall governance for internal purpose and clients’
•    Developing a competitive edge through innovation, best practices and technology to differentiate from its peers

To conduct such transformation, the objective will be to optimize the operations via:
•    Leveraging best practices and consolidating similar functions within each whenever possible
•    Aligning processes related to similar functions
•    Harmonizing systems
•    Upgrading the transfer of functions
•    Progressively reducing the number of  and allocating functions based on rationales (i.e.: skills, costs)
•    Transferring additional services/functions based on requirements and economic fundamentals
•    Reviewing on-shore versus offshore consolidation of functions taking into account cost benefits and technology

Accountabilities
•    Ability to understand the business and develop business blueprint
•    Ability to create solutions which have digital core, as appropriate by line of business, with Project Management skills
•    End to end understanding of enterprise function such as F&A, Hr, Supply Chain Management, Marketing, and similar.
•    Ability to give ideas on transformation and transitions
•    Functional understanding of systems/tools or ERP systems in general
•    Escalate issues, risks, opportunities and recommend course corrections, as required
•    Ability to give ideas on transformation and transitions
•    Experience in process documentation in transition projects

JOB QUALIFICATION

•    6+ year’s experience in Transition
•    Ability to leverage technology to automate tedious tasks
•    Demonstrated ability to partner with globally diverse business partners, leaders and subordinates
•    Ability to work cooperatively and collaboratively with other teams/functions and regions; conducts working relationships in a manner acceptable to others and to the organization
•    Proficient relationship building skills including the capacity to predict and manage behavior, build and leverage partnerships within and outside of the organization, and leverage influential leadership
•    Proficient presentation skills to effectively present information to an audience of varying responsibility and technical expertise within the company
•    Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Excel, Outlook, PowerPoint, Project and word
•    Proficient project management skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
•    Ability to remain effective under stress, and respond to pressure in a manner acceptable to others and to the organization
•    Ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members.

Preferred Characteristics
•    Excellent relationship building  and stakeholder management skills
•    Change management skills
•    Excellent eye for detail and organizational skills
•    Proven ability to work to stringent deadlines
•    Ability to seek and execute automation opportunities
•    Excellent communication (written and oral) and interpersonal skills
•    Ability to work collaboratively whilst also providing constructive challenge and advice
•    Ability to work in a fast-paced environment
•    Capability to manage and influence numerous stakeholders through varying methods
•    Foresight to anticipate issues and risks and proactively mitigate
•    Credibility and impact that drives commitment and passion
•    High emotional intelligence

ACTIVE DATES
April 27 – November 30, 2018

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CLIENT

Our client is shared services hub of the Philippines’ largest Food Service business

JOB DESCRIPTION

•    Supervise a team of business analysts, Six Sigma Black Belts/Green Belts and provides mentorship and oversight of projects
•    Plans, develops and implements the various standard operating procedures and guidelines, sustainable knowledge management and documentation of existing processes or new processes integrated into the shared service center.
o    Leads and manages the business process improvement team in monitoring and evaluating procedures, controls and processes and analyzing vs. performance measurement systems & actual service delivery timelines.
o    Facilitates assessment & evaluation of processes of the various service delivery units in the shared service center to determine how to reduce rework, improve quality, efficiency and service.
o    Drives process efficiency activities, higher employee engagement and ensure client satisfaction
•    Develops and sustains a metrics driven culture to measure processes and people through dashboards in reviewing operating performance and service delivery targets
o    Monitors, reviews and ensures service level agreements, service timelines/turn around times and service quality are met by the various service delivery units of the shared service center
•    Leads the planning, design & implementation of the centers’s service management framework including SLA, KPIs and performance scorecards/dashboards.
o    In charge of the design, development, monitoring and review of the service performance scorecard of the shared service center according to designed SLAs and established KPIs.
o    Consolidates all performance scorecards/dashboards. Publishes monthly service and conducts regular service performance surveys across the group to understand client’s service expectations and ensure continuous satisfaction from the various business units and corporate offices.
o    Delivers and manages sustainable and robust capacity management and visual performance management solutions for the shared service center.
•    Prepares and presents business case, management information reporting, service delivery performance update to Shared Service Leadership Team, BSG Head and corporate stakeholders to support and drive leadership decisions.
•    Drives the continuous improvement process and culture within the shared service center. Is primarily responsible for the development and implementation of business process improvements and programs.
o    Partners with all levels of the organization (including business unit heads, shared service partners, process owners) to drive process improvement delivery through process design/improvement/managements skills using proven best practice techniques and methodologies.
o    Identifies, develops and drives process improvement projects across the shared service center to achieve reduction in costs, improvements in quality and faster turn around times
o    Leads the design, development and piloting of business process optimization and process improvements in the shared service center, quality management systems and technology-driven solutions in line with business strategies and priorities.
o    Develops and implements process enhancements around technology and performance. Works with the Business Support Group Program Director and Corporate IT in defining system strategies for continuous improvement.
•    Established and maintains harmonious, effective working relationships and fosters open communication with leadership and service teams across the shared service center, including client partners and stakeholders from various business units and corporate offices
•    In collaboration with Finance, designs the shared service center pricing model/cost fee structure of the various service delivery units.
•    Defines the shared service center’s project charter, roles, tasks, milestones, budgets and measurement of success to support business case integrations in an effective manner
o    Leads activities/related programs required to maintain and complete project/business case integration documentation.
o    Acts as liaison and facilitates the coordination (project delivery owner and stakeholders) and work required (i.e. project resources) for business integrations while adhering to project management methodologies and project quality framework standards. Ensures and holds project members are accountable to timely completion of quality deliverables and milestones

JOB QUALIFICATION

•    With at least 10+ years of experience in operations/technical management in a lean/operations excellence environment:
o    Projects handled should include the following: HR processes (i.e recruitment, payroll, benefits, leaves), Finance processes (i.e. accounts payable, accounts receivable, record to reporting), IT.
o    Broad understanding of operational efficiency and the effective use of metrics and KPI’s to drive process improvement
o    Change management and project management methodologies and principles
o    Strong knowledge and practical experience in application /facilitation of a wide range of Continuous Improvement techniques including the standard TQM tools, Lean Tools, Six Sigma tools.
o    Experience with other process improvement methodologies
•    Strong relationship management skills with experience in partnering and building credibility with senior leaders
•    Lean Six Sigma Black Belt/Master Black Belt
•    Should have at least 5 years of experience in a shared service set up

ACTIVE DATES
April 26 – November 30, 2018

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CLIENT

Across all industries

JOB DESCRIPTION

Not all of our job requirements are posted online due to the confidential nature of the executive recruitment. If you don’t find your match based on the listed vacancies, you may still submit your CV to us and rest assured that it will be considered for more possible employment opportunities in the Philippines.

You may reach us in 3 ways!

JOB QUALIFICATION

Managerial/Top/Higher Levels

ACTIVE DATES
Ongoing

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