Fast-growing BPO currently with 500 full-time employees



As the head officer of the entire center, the roles, responsibilities, and expectations are as follows.

Internalize, align and lead company core values and culture to the team

Observe and enhance quality-driven operation standards while contributing information and analysis to organizational strategic plans and reviews

Determine teaching center operational strategies by conducting operational data analyses, performance reviews, and capacity and utilization planning

Optimize and enhance teaching center operations by monitoring performance of customer-facing agents by identifying and resolving problems; preparing and completing action plans; completing operation analyses; managing process improvement and quality assurance programs

Lead center-wide objectives by assigning, coaching, counseling, and disciplining officers and team leaders; administering scheduling systems; communicating job expectations; enforcing policies and procedures.

Act as the first level of escalation and resolve all people issues within the team through proactive feedback, 1:1 coaching sessions & team meetings/collaboration.

Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.

Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence, student(customer) satisfaction score, complaint, etc.

Analyze current trends and develop solutions addressing identified performance and process issues.

Responsible for daily, weekly, monthly, quarterly reporting to HQ.

Lead change management by accepting ownership for accomplishing new and different initiatives and policies; exploring opportunities to add value to job accomplishments.

Ensure contingency plans are in place for all services in case of emergency, including business/operation recovery plans.

Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; evaluating and implementing upgrades.

Handle HQ escalations, requests and provide timely problem-solving resolutions.


10+ years of operation management experience at a 200+ call center or BPO center

Strong leadership(people management) and teamwork skills

Strong communication skills in English (Must be fluent in both verbal and written English)

Strong collecting and analytical skills of data and planning (policy and operational process) skills for process improvement, as well as project management skills

Strong problem solving skills



November 08 – June 30, 2017



Client is the biggest coffee plantation company in the Philippines and owns the largest  coffee seedlings nursery in the world. They produce quality brewed coffee available for local and export consumption.



1. To plan and execute sales and marketing strategy nationwide in the Philippines including;
o Prepare the ff for every segment: Marketing material, Annual Sales Projections, Annual Sales & Marketing Budget  and Projected Income & Expenses Statements

2. Provide overall leadership in various segments and its leaders (primarily the ones below) with the same responsibilities and commitment:

Coffee Products Sales for Supermarket
Coffee Services Sales in HORECA (Hotel/ Restaurant/ Café) segment
Food Chains Sales
Export Sales

*Prepare Monthly Sales & Marketing Reports
*Ensure Weekly sales results monitoring
*Marketing Plan
*Weekly ManCom coordination between Supermarket Manager and Mancom
*Identify challenges and propose solutions

3. To develop new Distribution Venues to deliver  coffee products and services to coffee drinkers in the Philippines including:
o Office Coffee Services (office towers)
o Condo Coffee Services (condominium towers)
o Home Coffee Services (villages)
o Coffee Products for Tourism Segment

4. To perform various administrative tasks required to advance Company objectives and business plan implementation: (20%)
o Prepare annual Capital Expenditures budgets;
o Establish cost of goods sold for every product and services;
o Review fix operating expenses of company operations
o Supervise Marketing Managers (hiring, firing, performance evaluation)
o Conduct weekly Management Committee meeting with Marketing Managers;
o Prepare Monthly Sales Report to company President;
o Provide guidance and direction to staff based on weekly accomplishment reports, notes from meetings and other discussions, industry information, market research and other relevant information.


Experience in supermarket sales distribution and marketing is required
Supply Chain experience is an advantage
Business Course graduates is preferred
Excellent English and Tagalog communication skills
Computer literate



April 05 – May 30, 2017


The country’s largest and fastest growing internet café chain and retailer of mobile technology.


  • Handles store operations from store construction, hiring and training of staff, set-up of store equipment and managing store operations
  • Is responsible for site selection, approval and restaurant lay out
  • Prepares and execute strategic plan for brand expansion
  • Is responsible for all Marketing programs and initiatives involving the brand.Co-approves different projects with the President
  • Is responsible for initiating other/addedincome for the company
  • Monitors, compares and analyzes sales performance of tenants against previous year and explains budget variances
  • Checks monthly report of branch sales and controllable expenses ensures cost cutting measures are implemented
  • Attends to administrative functions such as forecasting of sales and expense budgets, monitoring marketing promotional result and makes recommendations on the selection of trade partners
  • Provides integrated management solution for the Division, employees and tenants


  • Minimum BS/BA degree with at least 10 years of experience and a track record in senior program management
  • Excellence in organizational management and develop high-performance teams and develop and implement program strategies
  • Deep experience in store opening
  • Analytic and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals
  • Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills
  • Action-oriented, entrepreneurial, flexible, and innovative approach to operational management
  • Passion, humility, integrity, positive attitude, mission-driven, and self-directed

September 29 – June 30, 2017



Client is the biggest coffee plantation company in the Philippines and owns  the largest  coffee seedlings nursery in the world. They produce quality brewed coffee available for local and export consumption.


1. To coordinate seed production, nursery, plantation, and coffee milling operations nationwide in the Philippines including:
o Preparation of production targets, production budgets, activity schedules and activity monitoring sheet

2. To supervise coffee mill development and operation including
o Nationwide management of existing coffee mills and development of new ones
o Coordination of production and delivery of green beans
o Protection of material assets located inside coffee mills

3. To supervise nursery development and operations
o Manage the nationwide maintenance of existing nurseries and development of new ones
o Coordinate production and delivery of seedlings with company clients
o Protect biological assets inside company nurseries

4. To supervise coffee plantations development and management
o Management of existing company plantations nationwide
o Preparation of fertilizer, weed control, and pest control schedules
o Coordination production and delivery of green beans for the company
o Protection of biological assets inside company plantations

5. To perform various administrative tasks required to advance Company objectives and business plan implementation:
o Capital Expenditures and OPEX
o Operating expenses of company operations
o Management of farm input procurement
o Supervision of operation managers nationwide
o Preparation of weekly operation reports to the company President
o Review of company managers performance
o Provision of overall leadership to his staff

6. To manage operational risks for the company including:
o Establishment of employee accountability and protection of company assets
o Establishment of Monthly inventory schedules for biological and material assets
o Supervision of  crop monitoring, open access of roads and water to company facilities


Nursery and plantation operations management in the Philippines or abroad
Agriculture operations management in diverse locations
People management (minimum of 100 persons in various functions)
Leadership role in motivating employees and managers
Public relations experience with Local Government Units and Local Communities
Excellent English and Filipino (Tagalog- main) communication proficiency
Perfectly computer literate
Excellent driving (4X4 vehicles) skills

April 05 – May 30, 2017


Across all industries

Not all of our job requirements are posted online due to the confidential nature of the executive recruitment. If you don’t find your match based on the listed vacancies, you may still submit your CV to us and rest assured that it will be considered for more possible employment opportunities in the Philippines.

You may reach us in 3 ways!


Managerial/Top/Higher Levels