Fast-growing BPO currently with 500 full-time employees



As the head officer of the entire center, the roles, responsibilities, and expectations are as follows.

Internalize, align and lead company core values and culture to the team

Observe and enhance quality-driven operation standards while contributing information and analysis to organizational strategic plans and reviews

Determine teaching center operational strategies by conducting operational data analyses, performance reviews, and capacity and utilization planning

Optimize and enhance teaching center operations by monitoring performance of customer-facing agents by identifying and resolving problems; preparing and completing action plans; completing operation analyses; managing process improvement and quality assurance programs

Lead center-wide objectives by assigning, coaching, counseling, and disciplining officers and team leaders; administering scheduling systems; communicating job expectations; enforcing policies and procedures.

Act as the first level of escalation and resolve all people issues within the team through proactive feedback, 1:1 coaching sessions & team meetings/collaboration.

Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.

Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence, student(customer) satisfaction score, complaint, etc.

Analyze current trends and develop solutions addressing identified performance and process issues.

Responsible for daily, weekly, monthly, quarterly reporting to HQ.

Lead change management by accepting ownership for accomplishing new and different initiatives and policies; exploring opportunities to add value to job accomplishments.

Ensure contingency plans are in place for all services in case of emergency, including business/operation recovery plans.

Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; evaluating and implementing upgrades.

Handle HQ escalations, requests and provide timely problem-solving resolutions.


10+ years of operation management experience at a 200+ call center or BPO center

Strong leadership(people management) and teamwork skills

Strong communication skills in English (Must be fluent in both verbal and written English)

Strong collecting and analytical skills of data and planning (policy and operational process) skills for process improvement, as well as project management skills

Strong problem solving skills



November 08 – March 30, 2017



Client is the biggest coffee plantation company in the Philippines and owns the largest  coffee seedlings nursery in the world. They produce quality brewed coffee available for local and export consumption.



1. To plan and execute sales and marketing strategy nationwide in the Philippines including;
o Prepare the ff for every segment: Marketing material, Annual Sales Projections, Annual Sales & Marketing Budget  and Projected Income & Expenses Statements

2. Provide overall leadership in various segments and its leaders (primarily the ones below) with the same responsibilities and commitment:

Coffee Products Sales for Supermarket
Coffee Services Sales in HORECA (Hotel/ Restaurant/ Café) segment
Food Chains Sales
Export Sales

*Prepare Monthly Sales & Marketing Reports
*Ensure Weekly sales results monitoring
*Marketing Plan
*Weekly ManCom coordination between Supermarket Manager and Mancom
*Identify challenges and propose solutions

3. To develop new Distribution Venues to deliver  coffee products and services to coffee drinkers in the Philippines including:
o Office Coffee Services (office towers)
o Condo Coffee Services (condominium towers)
o Home Coffee Services (villages)
o Coffee Products for Tourism Segment

4. To perform various administrative tasks required to advance Company objectives and business plan implementation: (20%)
o Prepare annual Capital Expenditures budgets;
o Establish cost of goods sold for every product and services;
o Review fix operating expenses of company operations
o Supervise Marketing Managers (hiring, firing, performance evaluation)
o Conduct weekly Management Committee meeting with Marketing Managers;
o Prepare Monthly Sales Report to company President;
o Provide guidance and direction to staff based on weekly accomplishment reports, notes from meetings and other discussions, industry information, market research and other relevant information.


Experience in supermarket sales distribution and marketing is required
Supply Chain experience is an advantage
Business Course graduates is preferred
Excellent English and Tagalog communication skills
Computer literate



April 05 – May 30, 2017


The country’s largest and fastest growing internet café chain and retailer of mobile technology.


  • Handles store operations from store construction, hiring and training of staff, set-up of store equipment and managing store operations
  • Is responsible for site selection, approval and restaurant lay out
  • Prepares and execute strategic plan for brand expansion
  • Is responsible for all Marketing programs and initiatives involving the brand.Co-approves different projects with the President
  • Is responsible for initiating other/addedincome for the company
  • Monitors, compares and analyzes sales performance of tenants against previous year and explains budget variances
  • Checks monthly report of branch sales and controllable expenses ensures cost cutting measures are implemented
  • Attends to administrative functions such as forecasting of sales and expense budgets, monitoring marketing promotional result and makes recommendations on the selection of trade partners
  • Provides integrated management solution for the Division, employees and tenants


  • Minimum BS/BA degree with at least 10 years of experience and a track record in senior program management
  • Excellence in organizational management and develop high-performance teams and develop and implement program strategies
  • Deep experience in store opening
  • Analytic and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals
  • Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills
  • Action-oriented, entrepreneurial, flexible, and innovative approach to operational management
  • Passion, humility, integrity, positive attitude, mission-driven, and self-directed

September 29 – March 30, 2017



Client is the biggest coffee plantation company in the Philippines and owns  the largest  coffee seedlings nursery in the world. They produce quality brewed coffee available for local and export consumption.


1. To coordinate seed production, nursery, plantation, and coffee milling operations nationwide in the Philippines including:
o Preparation of production targets, production budgets, activity schedules and activity monitoring sheet

2. To supervise coffee mill development and operation including
o Nationwide management of existing coffee mills and development of new ones
o Coordination of production and delivery of green beans
o Protection of material assets located inside coffee mills

3. To supervise nursery development and operations
o Manage the nationwide maintenance of existing nurseries and development of new ones
o Coordinate production and delivery of seedlings with company clients
o Protect biological assets inside company nurseries

4. To supervise coffee plantations development and management
o Management of existing company plantations nationwide
o Preparation of fertilizer, weed control, and pest control schedules
o Coordination production and delivery of green beans for the company
o Protection of biological assets inside company plantations

5. To perform various administrative tasks required to advance Company objectives and business plan implementation:
o Capital Expenditures and OPEX
o Operating expenses of company operations
o Management of farm input procurement
o Supervision of operation managers nationwide
o Preparation of weekly operation reports to the company President
o Review of company managers performance
o Provision of overall leadership to his staff

6. To manage operational risks for the company including:
o Establishment of employee accountability and protection of company assets
o Establishment of Monthly inventory schedules for biological and material assets
o Supervision of  crop monitoring, open access of roads and water to company facilities


Nursery and plantation operations management in the Philippines or abroad
Agriculture operations management in diverse locations
People management (minimum of 100 persons in various functions)
Leadership role in motivating employees and managers
Public relations experience with Local Government Units and Local Communities
Excellent English and Filipino (Tagalog- main) communication proficiency
Perfectly computer literate
Excellent driving (4X4 vehicles) skills

April 05 – May 30, 2017



Global and diversified consumer product company with batteries, electric appliances, global pet supplies, home and garden supplies, hardware products and household equipment.


The Director of Manufacturing Operations primary responsibilities include leading the operation and maintenance staff, the daily management and coordination of plant operations including production, logistics and maintenance while ensuring compliance with all labor, safety, environmental and corporate policies and regulations.
This is a hands-on position that is responsible for maximizing daily production. This position plays an integral part in plant operations, special projects, and has responsibility developing and maintaining a motivated staff and for developing and achieving budgetary and production targets.
Develops and implements short and long term sales objectives to include a yearly sales strategy and delivery.


Plan, organize, direct and run optimum day-to-day operations to exceed our customers’ expectations

Increase production, assets capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards

Be responsible for production output, product quality and on-time shipping

Allocate resources effectively and fully utilize assets to produce optimal results

Implement strategies in alignment with strategic initiatives and provide a clear sense of direction and focus

Monitor operations and trigger corrective actions

Share a trusting relationship with workgroup and recruit, manage and develop plant staff

Collect and analyze data to find places of waste or overtime

Commit to plant safety procedures

Develop systems and processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets

Address employees’ issues or grievances Influence and learn from below

Stay up to date with latest production management best practices and concepts

To ensure targets and objectives within each area of the business are met it is important to ensure good people management practices in line with the Company’s strategic HR policies

Provide a customer focused approach throughout the Company; building and maintaining the contacts necessary for the future development of the business, proactively promoting the Company

Effectively manage labor requirements/manpower planning, production planning, stock management , instrumentation calibration, plant modifications and develop innovative systems and processes utilizing all available technology

Ensure that the key roles are staffed with people who can effectively undertake their roles in the business and that the roles are clearly defined and understood and all personnel are motivated and developed to achieve the business’s objectives. The Plant Manager will have responsibility for developing a clear performance objectives for each employee

Achieve the overall organizational and financial objectives by assuming responsibility for setting, and controlling budgets, targets and objectives (KPIs), providing regular reports on progress to the VP Operations , highlighting variances from these

Work Environment

Working conditions are normal for office and manufacturing environments and includes three separate facilities. Walking or driving between facilities is sometimes required, often in extreme temperatures
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job


Skills and Competencies

Ability to effectively manage their time and that of others. Manager will face production deadlines, shipping dates and more and must prioritize accordingly

The ability to effectively manage all employees under the manager’s control and to effectively liaise with other managers within the business in order to meet Company business objectives

The ability to manage all functions within the plant , whilst remaining focused on “the bottom line” and the overall business objectives and strategy

Ensuring effective relationships, both internally and externally, are built and maintained in order to meet the short and long-term objectives of the companies


Interpersonal Skills: Plant managers must be able to speak with employees, other department managers and senior management

Minimum five years previous progressive experience in management of operations

Recent management experience, preferably in a mechanical/industrial engineering or manufacturing environment with experience of reporting to board level Bachelor’s degree in mechanical engineering/industrial engineering and have taken further studies related to business and management Leadership, a natural ability to lead people and lead by example, the manager will be required to quickly command respect and loyalty even when making difficult decisions Strong interpersonal skills, the manager must be able to speak with employees, other department managers and senior management

Readiness to evaluate alternatives and make decisions even when all information required is not available

Understanding of the management principles, including finance, health and safety, quality and HR. Ensure compliance to company policies procedures and standards

Capacity to manage change – identify problems, their causes and practical solutions

Critical thinking and Intellectual capabilities to analyze difficult business problems, getting to the route cause of the problems and generating workable solutions in line with objectives

Initiative and drive, must have a willingness initiate and drive these until results are achieved

Ability to effectively manage their time and that of others. Manager will face production deadlines, shipping dates and more and must prioritize accordingly


January 25 – March 30, 2017


Across all industries

Not all of our job requirements are posted online due to the confidential nature of the executive recruitment. If you don’t find your match based on the listed vacancies, you may still submit your CV to us and rest assured that it will be considered for more possible employment opportunities in the Philippines.

You may reach us in 3 ways!


Managerial/Top/Higher Levels