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a Dutch multinational banking and financial services corporation headquartered in Amsterdam.
• Build and grow social media communities on Facebook, Twitter, Instagram and YouTube.
• Engage and energize followers with the purpose of building into a love brand.
• Masterfully handle positive and negative sentiments online and in social media.
• Deliver unparalleled customer care through social channels.
• Write posts and content in line with brand personality and brand voice.
• Develop engaging and creative social media content to build awareness of and loyalty
• Understand social media KPIs and best practices to achieve social media objectives.
• Passion for building communities!
• A proven track record of building and growing social media communities and providing excellent customer/member care on social platforms.
• 3-5years of experience delivering measurable results in community management and customer care.
• Excellent verbal and written communication skills with ability to adapt to brand voice.
• Deep knowledge of organic and paid strategies and tactics for Facebook, Instagram, Twitter and YouTube.
• Solid response and reputation management skills. Crisis management experience is a big plus.
• Strong interpersonal and time management skills.
• Can think on your feet, make quick decisions and high attention to detail.
• Can-do attitude, ability to think outside the box, roll-up your sleeves mentality.
• Background in B2C and ecommerce/financial services/ fintech is preferred.Experience in other industries is still welcomed.
August 29 – October 30, 2018